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Let's Get Your Questions Answered

Looking for some information about your order, return , shipping or payment? You have come to the right place. Kindly browse through the below FAQ's to get an immediate answer. If you still don't come right please contact us.

Getting Started

Local Llama sells products on the website, but it also allows third party sellers to sell their products on the website. Buying from a Third Party Seller is easy:

Local Llama will indicate on the relevant product pages when products are for sale by a Third Party Seller. Buying products from Third Party Sellers works exactly the same as buying Local Llama products. You can simply add the products to your shopping cart and proceed through checkout using any of Local Llama’s available payment methods.

Products sold by Third Party Sellers qualify for the same delivery options as products ordered from Local Llama.

Customer Service and Returns will also be handled by Local Llama as per our policies for at least 30 days after delivery – so no need to worry about conflicting return rules.

To register as a user, click here or on Register at the bottom of the Local Llama website and create an account. We’ll need your full name, e-mail address, a password, your gender and at least one contact number.

1. Find the product you wish to buy

Keyword search boxes are located on nearly every page of the website. You will also find links to browse lists and more detailed product-specific searches in the top and left navigation bar of each department. When you find a product that interests you, click the title or name of the product to see its details, including availability and dispatch estimate times.

2. Add to cart

Found the products you want to buy? Click on Add to cart. Your shopping cart contains all the products that you have selected to buy. Once you’ve added a product to your shopping cart, you can go back and keep searching and adding to your cart. You can access the contents of your shopping cart at any time by clicking on the cart button at the top right of any page on the Local Llama website.

You can also add products to your Wish List, which is a handy list of all the products that you do not want to check out with immediately, or which are out of stock but that you want to remember for later. You can move products between your shopping cart and your Wish List. Products have to be in your shopping cart for you to check out.

3. Checkout

3.1. Click Proceed to Checkout after you’ve reviewed the items in your Shopping Cart.

3.2. If prompted, sign in to your account or create a new account if this is your first order.

3.3. Choose your delivery method:

3.3.1. Courier delivery to your door

3.3.2. Collect from a Local Llama pickup Point

3.4. Choose your payment method. Be sure you’ve applied any Gift Vouchers or coupon codes you want to use on your order.

3.5. Review your order details and complete payment.

Payment

If you have any questions about Mobicred you can visit www.mobicred.co.za or you can contact them via email at customerservice@mobicred.co.za .

How it works:

New Mobicred users:

First, you’ll need to register on Mobicred’s website and complete your application.

Once approved, you can come back and pay for your items using Mobicred*.

Your application may take 1 business days to process

If you need your items right now, please select a different payment method. We can’t guarantee that your items will still be in stock when you return.

Existing Mobicred users:

Select Mobicred as your payment option during checkout.

Log in using your Mobicred username and password.

Enter the one-time pin (OTP) that will be sent to your mobile phone.

Click on “Confirm & Pay”.

Your Mobicred account will be debited and we will send you a confirmation email of your order.

*Subject to credit approval. T&Cs apply. For more information & interest rates, see What is Mobicred?

Mobicred is a simple and convenient online credit facility that allows you to shop on Local Llama and repay the amount in monthly instalments. Interest is charged at 21% per year. Please note the annual interest rate may change.

As a revolving credit facility, Mobicred repayments are calculated as 10% of the account balance plus fees. These fees will be confirmed with you by Mobicred on opening your Mobicred account and could entail the following:

Monthly service fee of R42.00 (incl. VAT)

Once off account initiation fee ranging from R119-R610 (incl. VAT), depending on the facility granted.

Please note: The monthly payment amount displayed is indicative only and based on 12 monthly instalments excluding any Mobicred fees.

Payment can be made via:

- Credit & Debit Card

- Maestro & Visa Electron

- Ozow: EFT with Ozow enables you to make EFT payments that clear immediately. ABSA, Capitec, FNB, Nedbank, Standard Bank and Investec are supported.

- PayFast: EFT with PayFast enables you to make instant EFT payments that clear immediately. FNB, Nedbank, Standard Bank & Investec are supported. 

- Mobicred: Online credit facility that allows you to pay in monthly instalments.

- Payflex: Pay easily in 4 Installments

- MasterPass by MasterCard

Yes, Local Llama has two Instant EFT payment options via payment partners  Ozow and PayFast.

Instant EFT is a payment service that allows you to pay via EFT without the hassle of a waiting period or additional fees.

Ozow

Ozow is an Instant EFT payment option available to all customers who bank with Capitec, ABSA, First National Bank, Investec, Nedbank or Standard Bank. Ozow allows for electronic funds to be transferred inter-bank directly into the sellers bank account, in real time, using the current infrastructure of your bank’s internet banking functionality.

How it works:

1. Select Instant EFT as your payment option during checkout and click on the Ozow option – then select your bank

2. Login using your internet banking credentials

3. Select an account to pay from and enter a reference for your records

4. The automated process will navigate and populate the relevant fields on your behalf in the background

5. Your bank will send you an OTP (one-time password) or mobile authentication to your mobile phone to verify the payment

6. Enter your OTP or accept the authentication message

7. Payment is complete

Benefits:

1. Your order status will be updated immediately

2. There is no need to send through a proof of payment

3. There is no need to wait for funds to reflect in our account

4. There is no need to enter Local Llama’s banking details or order reference number

Is it safe?

• Ozow guarantees the highest levels of security when paying online

• Ozow has a Thawte EV SSL encryption certificate which gives our payment processing service an extremely high level of security

• Ozow acts as a proxy between the buyer and the bank to facilitate a faster, safer and easier payment process for both the buyer and the seller

• Your online banking login details are NOT stored by Ozow

 

PayFast

PayFast is an Instant EFT payment option available to all customers who bank with Capitec, ABSA, First National Bank, Investec, Nedbank or Standard Bank.

How it works

There are two ways to make an EFT payment using PayFast; Automatic EFT and Manual EFT.

Automatic EFT

1. Select Instant EFT as your payment option during the checkout process and click on the PayFast option, selecting Instant EFT.

2. Select your preferred bank.

3. Login using your internet banking credentials.

4. Select an account to pay from and enter a reference for your records.

5. The automated process will navigate and populate the relevant fields on your behalf in the background.

6. Your bank will send you an OTP (one-time-pin) or mobile authentication to your mobile phone to verify the payment.

7. Enter your OTP or accept the authentication message when prompted.

8. Payment will then be completed.

Benefits to using Automatic EFT:

1. Your order status will be updated immediately.

2. There is no need to send through a proof of payment.

3. There is no need to wait for funds to reflect in our account.

4. There is no need to enter Local Llama.com’s banking details or an order reference number.

Manual EFT (Only available to ABSA, First National Bank, Nedbank and Standard Bank customers)

1. Select Instant EFT as your payment method during the checkout process and click on the PayFast option, selecting Instant EFT.

2. Select the “Make an EFT payment from your bank” option at the bottom of the page.

3. You will be redirected to the PayFast payment engine where you’ll be prompted to pay the appropriate amount via EFT from your internet banking site.

4. PayFast account details and a unique reference number will be provided to you by PayFast during the payment process.

5. After completing your EFT payment on your internet banking site, return to the PayFast screen and click the “COMPLETE” button.

6. Receipt of your payment will be verified and your order completed.

7. You will be notified of successful payments and completion of your order via email.

Benefits to using Manual EFT:

1. No manual reconciliation or missing payments.

2. Instant confirmation of funds received.

3. No delay in authorisation and delivery of your order.

4. No special software needed.

Is it safe?

• PayFast guarantees the highest levels of security when paying online.

• PayFast has a Thawte EV SSL encryption certificate which gives our payment processing service an extremely high level of security.

• PayFast acts as a proxy between the buyer and the bank to facilitate a faster, safer and easier payment process for both the buyer and the seller.

• Your online banking login details are NOT stored by PayFast.

When an item is marked ‘Eligible for Cash on Delivery’ on a product page, it means you can pay for this item with cash when your driver delivers your goods.

Important: Currently we only accept cash payments when the Cash on Delivery option is selected. Credit & Debit Card or any other digital payments won’t be accepted on delivery.

If your whole order is eligible for COD, it will be displayed as a payment option for you to select at checkout. Then make sure you have the exact amount of cash ready for our friendly delivery driver when he arrives.

We can’t offer COD for every order. If you get to the checkout and COD is NOT listed as a payment option, unfortunately your order doesn’t qualify.

We don’t offer COD for any orders that:

- include digital products (e.g. eBooks, gift vouchers or airtime)

- include customised products (e.g. a sports shirt printed with a personalised name)

- total R5,000 or more

- will be collected from our warehouse

- are being delivered to an address falling outside of our Delivery area

If COD isn’t available for you, don’t worry. There are lots of other 100% secure and easy ways to pay, including EFT & debit card.

When paying by Instant EFT, there will be no waiting period before your payment is received and your order is authorised.

Your credit card will be charged after the successful placing of your order and the approval of your card. If there are any problems, you’ll hear from us.

Exchanges and Returns

We will process your refund in ZAR currency only. Exchange rate fluctuations, which we do not control, may mean that the refund amount finally received by you, if received in a foreign currency, may be less than the amount you paid for your purchase.

View our Returns Policy here.

You are responsible for packing the product safely and securely for return to ensure against damage in transit. Please include the return reference number in the parcel so that we can easily identify your return.

1. Go to the bottom of our website and click on the Log a Return Link or Click here to log your exchange or return now.

2. Prepare the return parcel

Pack the product in its original packaging (if you still have it), and into a shipping box or other packaging to protect the products during transit. Remember that if you are returning a product because you changed your mind, you must have the original product packaging – which must be intact and undamaged (but you do not have to have the original shipping packaging). Unboxed Deals have slightly different requirements – please see the Unboxed Deals FAQ below.

Please include the return reference (the RMA number at the top of your email) in or on the outside of the parcel so that we can easily identify your return.

3. Courier collection

Our couriers will contact you within 1 to 2 business days after you have logged your return, to arrange the collection.

4. Exchange or replacement / account credited

Once your returned product has been validated by Local Llama’s quality team, your account will be credited, unless you have requested a replacement or an exchange.

Once your Local Llama account has been credited, you can use the credit towards other purchase on the website.

Alternatively, once you have received confirmation that your account has been credited, you can request a refund instead of the credit.

Please note that we only refund to the payment method that you originally used – i.e. payment by credit card will be refunded to the same credit card, payment by EFT or COD (cash on delivery) will be refunded to your nominated bank account.

If you’re returning a sale product, the reduced price paid at the time of the transaction will be refunded back to you.

If you have used a Gift Voucher or Promotional Coupon on an order from which you are returning one or more products, please refer to our terms and conditions here for more information on how these credits and refunds will be processed.

In general, once we have received the returned product, your return request will be processed within 10 days. Once your returned product has been validated, your account will be credited, unless you requested a replacement, refund or an exchange.

However, for products that fall withing the extended supplier’s warranty, the process can take up to 21 days. At that stage, because we want your experience to be as good as possible – if the supplier or manufacturer has offered you a repair/ replacement but it takes longer than 21 days to resolve the matter, we will get in touch with you to see if you would rather receive a credit/ refund directly from us.

For refunds, please note that your bank can take 3-5 business days to clear the funds back into your bank account.

You will receive an email notification once your return has been received at our warehouse.

When logging your exchange/return request, you can select a preferred action. While we will do our best to fulfil this preference, we cannot guarantee that the option will be available, and this is also dependent on the outcome of the return. The available options are dependent on the reason for the return, and include the following:

Credit my account – The amount is credited to your Local Llama account. Exchange – You can request an exchange if you’d like a different size and/or colour of the same product, which is available. Exchanges are only available for apparel, sportswear and shoes that have a size or colour variation. Replace this product – If you have received a product in a defective or damaged condition, you may request a replacement product, if it is available. Unboxed Deals have slightly different requirements – please see the Unboxed Deals FAQ below. Refund – Once you have received confirmation that your account has been credited, you can request a refund instead of the account credit. Please note that we only refund to the payment method that you originally used – i.e. payment by credit card will be refunded to the same credit card, payment by EFT or COD (cash on delivery) will be refunded to your nominated bank account.

If you request a refund after your account has been credited for a return, we will process your request instantly. For bank deposits and credit card refunds, it may take 3-5 business days, depending on your bank’s processing times, for the funds to reflect in your account.

Please note that we only refund to the payment method that you originally used – i.e. payment by credit card will be refunded to the same credit card, payment by EFT or COD (cash on delivery) will be refunded to your nominated bank account.

If you have changed your mind about a product you bought from us, you can return it to us at no charge, provided that:

• you request a return within 7 days of receiving your order (after 7 days, you can only return a product if it is defective);

• it is undamaged and unused, with the original labels and stickers still attached;

• it is in the original packaging, which must be undamaged and in its original condition with all seals still intact (except if it is an Unboxed Deal);

• it is not missing any accessories or parts;

• it is not one of these products:

• a digital product such as an eBook, electronic voucher, gaming code or other digital download;

• an audio or video recording or computer software that has been unsealed;

• a newspaper, periodical or magazine;

• a foodstuff, beverage or other product intended for everyday consumption;

• a nursing or maternity product that has been unsealed, including (but not limited to) breast pumps, bottles, formula, maternity underwear, nappies and wipes;

• a beauty product or fragrance that has been used;

• a product which has been personalised for you or made to your specifications.

If your return request falls within this policy and is deemed eligible for a return, once we have inspected the product and validated your return, we will at your choice either:

• deliver the correct product to you (if the correct product is available) or;

• credit your account with the purchase price of the product or;

• refund you with the purchase price of the product.

Fashion and sportswear products can be exchanged for a different size or colour variation if available (Unboxed Deals can only be exchanged for a variation of the same Unboxed Deal). If you want to exchange your item for a different size or colour, you can return it to us at no charge, provided that:

• you request a return within 30 days of receiving your original order (after 30 days, you can only return a product if it is defective)

• it is undamaged and unused, with the original labels and stickers still attached;

• it is in the original packaging, which must be undamaged and in its original condition with all seals still intact (except if it is an Unboxed Deal);

• it is not missing any accessories or parts;

• it is not one of these products:

• a digital product such as an eBook, electronic voucher, gaming code or other digital download;

• an audio or video recording or computer software that has been unsealed;

• a newspaper, periodical or magazine;

• a foodstuff, beverage or other product intended for everyday consumption;

• a nursing or maternity product that has been unsealed, including (but not limited to) breast pumps, bottles, formula, maternity underwear, nappies and wipes;

• a beauty product or fragrance that has been used;

• a product which has been personalised for you or made to your specifications.

If your return request falls within this policy and is deemed eligible for a return, once we have inspected the product and validated your return, we will at your choice either:

• deliver the correct product to you (if the correct product is available) or;

• credit your account with the purchase price of the product or;

• refund you with the purchase price of the product.

If you want to exchange a qualifying product for a different size or colour, simply log a return the original product within 7 days of delivery for a free exchange.

To request an exchange:

1. On the Local Llama website go to > Log a Return 

2. Select the Log New Exchange/Return button

3. Find the product you wish to return and click the ‘Exchange/Return’ button

4. Complete the return request form:

• Select the “Reason for return” as “I want to exchange it for a different size/colour”

• Select your preferred action as “Exchange”.

• Specify the new size and/or colour required in the field provided.

5. Submit the request.

We will confirm via email within 1-2 business days whether the requested product is available and will provide further instructions for the collection of the return product.

If the requested product is available, our courier will deliver it and collect the unwanted product in a single visit. Our couriers will contact you to arrange the exchange.

If you notify us within 7 days of damage to your goods occurring on delivery of your order, you can return it to us at no charge and, if stock is available, we will do our best to immediately arrange a replacement. If your return request falls within this policy and is deemed eligible for a return, we will:

replace the correct product to you (if the correct product is available) or;

credit your account with the purchase price of the product or;

refund you with the purchase price of the product.

Note on Unboxed Deals:

If you request a return of an Unboxed Deal and a repair is not possible, we will see if we have an exact replacement Unboxed Deal product in stock but if we don’t, we will credit or refund you. A new product in perfect condition is not considered the same product as an Unboxed Deal and an exchange of this kind cannot be granted. This is why Unboxed Deals are discounted, compared to products in perfect condition.

Yes, sale products can be returned.

If you’re returning a sale product for a credit, the reduced price paid at the time of purchase will be credited back to you and not the full price.

Credits reflect in your Local Llama account within 24 hours, but refunds may take a further 3-5 business days to reflect in your bank account.

Drop & Collects are done if a product was damaged on delivery or is found to be defective within the first 7 days after delivery, or if you would like to exchange a fashion/sports product for another colour/size within 7 days – where we have stock of the requested product. If we do not have stock of the product, we will arrange a normal collection and send you the replacement or exchange as soon as we have stock.

If a product is not what you ordered or not as described, you can return it to us at no charge, provided that:

• you request a return within 7 days of receiving your order (after 7 days, you can only return a product if it is defective);

• it is undamaged and unused, with the original labels and stickers still attached;

• it is in the original packaging, which must be undamaged and in its original condition with all seals still intact (except if it is an Unboxed Deal);

• it is not missing any accessories or parts;

• it is not one of these products:

• a digital product such as an eBook, electronic voucher, gaming code or other digital download;

• an audio or video recording or computer software that has been unsealed;

• a newspaper, periodical or magazine;

• a foodstuff, beverage or other product intended for everyday consumption;

• a nursing or maternity product that has been unsealed, including (but not limited to) breast pumps, bottles, formula, maternity underwear, nappies and wipes;

• a beauty product or fragrance that has been used;

• a product which has been personalised for you or made to your specifications.

If your return request falls within this policy and is deemed eligible for a return, once we have inspected the product and validated your return, we will at your choice either:

• deliver the correct product to you (if the correct product is available) or;

• credit your account with the purchase price of the product or;

• refund you with the purchase price of the product.

Unfortunately not – the complete product has to be returned. This means that if a TV remote is not working, the TV needs to be returned as well, as it would need to be tested with the remote once fixed.

Unfortunately not – in such an event please cancel the return and log a new one.

No, unfortunately only software that has not been opened is returnable. Once the seal has been broken, the product is no longer returnable.

Once you have logged your return, you have seven days to drop the parcel off at the warehouse. Should you not drop off the item in that timeframe, the return will be cancelled and you will be required to log a new return should you still want to return the item.

Cancellations

You are entitled to cancel your order prior to the point at which you receive a notification that it is being shipped for delivery. Should you wish to return the product thereafter, you can do so in accordance with our Returns Policy.

Get in touch with us on hello@localllama.co.za to cancel an item or a complete order.

If the order has not yet been paid for, it can simply be cancelled.

If it has been paid for, you have the option of a credit or a full refund.

Shipping and Delivery

We unfortunately can’t make changes to your delivery address once payment has been received and you have received your Payment Confirmation email.

Courier - We or a 3rd party seller will deliver directly to your home or office, anywhere in South Africa.  All delivery and tracking details are supplied to you at checkout.

Collect - In some areas we are bale to offer you a collect address that will be offered to you at checkout.

Products Import from the US and other Countries

Delivery Fee = International Shipping to South Africa & Import Duties are Included in the Product Price + Local Delivery Fee Added as per Below Tables

Main Centre Deliveries by Order Total

Order Total Bracket = Delivery Fee

R0,01 - R100 = R99

R 100,01–R 200,00 = R89

R 200,01–R 300,00 = R79

R 300,01–R 400,00 = R69

R 400,01–R 500,00 = R59

R 500,01–R 600,00 = R49

R 600,01–R 700,00 = R39

R 700,01 and up = R29

Regional Center Deliveries by Order Total

Order Total Bracket = Delivery Fee

R0,01 - R100 = R149

R 100,01–R 200,00 = R139

R 200,01–R 300,00 = R129

R 300,01–R 400,00 = R119

R 400,01–R 500,00 = R109

R 500,01–R 600,00 = R99

R 600,01–R 700,00 = R89

R 700,01 and up = R79

Delivery Surcharge for heavy / bulky goods is R295 per item

Orders for products placed from Local Llama and 3rd Party Sellers are generally delivered within 7 working days and we try our best to get them to you as quickly as possible depending on your address.

Order with a lead time will have the lead time specified on the product page added to the standard delivery time.

Orders placed for products that need to be imported for you generally have a lead time of 10 to 25 working days.

We do not ship outside of South African borders at this time from our website. You can request an international delivery from us or our sellers on hello@localllama.co.za and we will see how we can accomodate you.

If you’re not able to receive your package personally you are welcome address the delivery to a different recipient by updating the delivery address details.

If you received an incomplete delivery you can notify us on hello@localllama.co.za , then our friendly customer service team will be in touch with you to assist.

Once we’ve received your order from our suppliers, we’ll send you an e-mail with tracking details. If in doubt, contact us.

Please note:

The countdown in terms of the shipping period begins once your payment has been authorised. For credit cards this means that once the bank gives us an authorisation code. For cash deposits and Internet transfers this means once the funds reflect in our bank account. For cheque deposits, this means once the funds have been cleared, which is usually only 7 days after the deposit.

Business days are defined as Mondays to Fridays, excluding public holidays.

Bundle Deals

A bundle deal consists of two or more individual products which, when bought together as a bundle, entitle you to a discount on the purchase price of any one or more of the individual products.

Yes there is a difference.

A bundle deal consists of individual products which, when bought together as a bundle, entitle you to a discount on the purchase price of any one or more of the individual products.

A pre-packed bundle is reflected as single product on the Website even though it consists of two or more items.

When a bundle deal is available in respect of a particular product, this will be indicated in the search results,  on the product listing pages and on the product details pages.

Bundle deals can be in either a set bundle format or a multi-buy format.

A set bundle deal consists of products specified by us which should be bought together as a bundle in order for you to qualify for the discount. (E.g.: iPhone + charger + pink case).

A multi-buy bundle deal consists of products selected by you from the collection of products specified by us. (E.g.: buy three shampoo products for R50).

Yes, but the purchase price thereof will be its individual price as set out in the Website and you will not qualify for the bundle deal discount.

Bundle deal products can only be exchanged or replaced provided that the specific product and/or the different size or colour variation is available as part of a bundle deal at the time of your request.

If the item is no longer available as part of a bundle deal, you will be offered a repair or credit subject to our returns policy. Unfortunately bundle deal stock is limited, however the individual products may still be available at their individual prices set out on the Website after a deal runs out.

A bundle deal will only be available if the total purchase price of its individual products is cheaper than when purchasing these products individually.

Yes, you can return a bundle deal as a whole or any of its individual products. If you qualify for a credit, we will credit your account with the amount you paid for the individual item as displayed in your order history.

General

If a product goes out of stock, it will reflect as such on the website or will no longer be visible on the website.

We do our best to prevent sales of products that are out of stock, but due to the digital nature of our business the opportunity exists for an item to go out of stock after an order is placed. If you have already ordered the product on the website when it goes out of stock, we’ll let you know. You will then have the option to be refunded or credited for any amount already paid by you, or you can wait until the product comes into stock again.

The publishers of each eBook set territorial restrictions on which eBooks can be sold in which countries. Different eBooks have different countries where they can be bought. When you press “Add to Cart” for an eBook, Takealot automatically determines which country you are in, and if you are in a country that is restricted for that particular eBook, you will not be able to add the eBook to your cart.

Next to each product, you’ll find an estimated time for the product to be dispatched, which is the date it will leave. Please note that this is the expected time.

Your order could reach us sooner than expected but delays also occur. As soon as we are notified of a potential delay, you’ll be the first to know.

If an item becomes out of stock, it will reflect as such on the site.

If you have pre-ordered the item, or ordered as part of a “while stocks last” special offer, we’ll let you know. You then have the option to be refunded, or credited or wait until it comes into stock again.

We take the security of your payment and personal information seriously. See section 6 of our Terms and Conditions for details and the Payment FAQ below.

South Africa falls under Region B for Blu-Ray Discs. The USA falls under Region A. Some Blu-ray discs may be Region Locked, meaning that they won’t play on your BR player/PlayStation 3/PlayStation 4/Xbox One. There are however quite a number of Blu-ray Discs which are Region Free and will play on any player.

Here is a good source for more detail: http://bluray.liesinc.net/

On the Login page click on the link next to ‘Forgot your password?’ and enter the email address that you account was registered with and click ‘Submit‘. We will email you a link to this email address which you can click on to reset your password.

Login with your email address, that your account was registered with, and your password, go to Your Account > Personal Details, change your old email address to your new one and save your changes.

Your new email address will be your user Login from now on.

If you want to hear about great deals, new products and special offers before anyone else, make sure you are signed up to receive our email newsletters. Signing up is easy:

Go to My Account > Customer Information > Newsletter Subscriptions, and enter your preferred email address.

To help us send you the most exciting news and product information that is most relevant to you, you can even indicate your interests by ticking your favourite departments.

Make sure to click on ‘Save preferences’ to update your account.

Redeem the Gift Voucher during the checkout out process by entering your code in the designated field.

Pre-Order

Pre-orders allow you to place advance orders for products that have not yet been released. When you place the Pre-order, we then order the product in advance from our suppliers.

Note: release dates are subject to change without prior notice. We’ll try to keep you informed of any potential changes.

Credit Card Pre-orders are charged immediately.

If you’re paying via Bank Deposit, you’ll hear from us when the payment is due.

Note: Standard Bank Autopay is unfortunately not an option on Pre-orders.

Unfortunately you can’t mix Pre-orders with normal orders. You also cannot order a variety of Pre-order products in one transaction – checkout will only allow one Pre-order product (of any quantity) per transaction.

You are entitled to cancel your Pre-order prior to the point at which you receive a notification that it is being shipped for delivery. To cancel your Pre-order you can get in touch with us hon hello@localllama.co.za

If the price of a product you’ve already pre-ordered is dropped before the product is released, we will automatically adjust your Pre-order to the new lower price, and ensure you are charged for the new price. If you have already been charged, or have already deposited money, we will place the difference as credit on your Takealot account.

If the price of your Pre-ordered product increases, we will temporarily suspend your Pre-order. At the same time we will send you an email, with the option of changing your Pre-order to the new price, or cancelling your pre-order. If we don’t receive any response within 48 hours we’ll cancel the order, and we will refund you for any amount already paid.

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